Frequently Asked Questions
Escrow, payments, delivery and refunds — answered.
What is Stairway to Gray?
An escrow-protected marketplace for research peptides from brands vetted by our testing community. You pay us, we hold the money, order from the brand, and only pay the brand once your parcel arrives.
How does escrow protect me?
Your payment sits in escrow until you confirm delivery. If an order never arrives or isn’t as described, open a claim and the escrowed amount is refunded to your Escrow Wallet.
What does the escrow & service fee cover?
It’s 8% of your order (minimum $10.00) and covers sourcing, escrow protection and support. It is shown as its own line before you pay.
How do I pay?
With cryptocurrency (such as BTC or USDT) or instantly from a pre-funded Escrow Wallet. Our Crypto 101 guide walks you through your first purchase.
What is the Escrow Wallet?
A balance in your account. Deposit crypto once, pay for orders instantly, receive refunds there, and withdraw to your own wallet any time. Find it in My Account → Escrow Wallet.
When is the brand paid?
When you click “I received my order”, or automatically 7 days after the order is marked delivered if you haven’t opened a claim.
My order hasn't arrived. What do I do?
Open your order in My Account and use “Report a problem / open a dispute”. Choose “Item not delivered”. Your money stays in escrow while we investigate.
How long do withdrawals take?
Withdrawals are reviewed manually for security, usually within 24 hours. You’ll get an email with the payout transaction hash. Minimum $20.00.
Are products lab tested?
Vendors are selected with the help of community testing. Each product page links to its Certificate of Analysis where available. Learn to read one in Testing 101.
Is this medical advice?
No. All products are for research use only and nothing on this site is medical advice. Please read our Research Use Disclaimer.
Still stuck? Contact support — we usually reply within 24 hours.
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Before you enter
Stairway to Gray lists research peptides for laboratory and educational use only. Nothing on this site is medical advice or intended for human consumption.
By continuing you confirm that you are 21 or older and agree to our Terms of Service.



